👋 Join Our Team!

We’re a fast-growing SaaS startup, preparing to launch groundbreaking AI-driven features, and we’re thrilled to expand our core team! Akiflow’s platform helps individuals and businesses organize their days by integrating tasks, calendars, and productivity tools into one seamless experience. We’re looking for a Senior Customer Success Manager passionate about productivity and ready to make a major impact. 🚀

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✨ About Akiflow

Akiflow is a powerful productivity tool that simplifies task management and scheduling. By consolidating tasks from various platforms and syncing with calendars, Akiflow empowers users to plan their day with precision and focus on what matters most. 🗓️ Our mission is simple: help people become more productive, streamline their workflow, and cut through distractions. 🎯

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😊 About You

We’re looking for someone who embodies these qualities:

• Experienced: You have at least 3 years of experience in Customer Success or Support roles, ideally within a startup or scale-up, especially in SaaS.
• Productivity Enthusiast: You love productivity tools and techniques, and you’re excited to help others improve their workflows. 💡
• Great Communicator: You have excellent verbal and written communication skills, and feel comfortable leading webinars and engaging with our community. 🗣️
• Leader: You have experience managing teams and coordinating daily operations to drive results. 🏆

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🔍 What We’re Looking For

To excel in this role, you should meet the following criteria:

• Experience: At least 3 years in Customer Success or Support roles, with SaaS experience highly valued.
• Language Proficiency: Exceptional written and spoken English (C2 level or native proficiency), as most clients are based in North America. 🌎
• Analytical Mindset: You have strong analytical abilities and a solution-oriented approach. 🧠
• Multitasker: You’re comfortable working autonomously and handling multiple projects at once. 🎯

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🎁 Bonus Points If You:

• Tool Proficiency: Have experience with CRM or customer success tools like Intercom or Zendesk. 💻
• Management Experience: Have managed customer support specialists in the past. 🏅
• B2C Experience: You’ve worked in a B2C SaaS company serving thousands of customers. 📈

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💼 What You’ll Do

In this role, you’ll make a significant impact on our customers' success and satisfaction. As our Senior Customer Success Manager, you will:

• Lead the Support Team: Oversee and coordinate daily activities of 2-3 Customer Support Specialists. 💪
• Build Relationships: Cultivate meaningful connections with customers, ensuring they get the most out of Akiflow. 🤝
• Host Webinars: Lead engaging webinars to guide users on best practices and new features. 🧑‍🏫
• Manage the Community: Foster a productive and supportive user community where collaboration and learning thrive. 🌐
• Resolve Inquiries: Manage customer support channels (Slack, Intercom), delivering prompt and effective resolutions. 🛠️
• Monitor Metrics: Track key customer health indicators to address potential issues before they escalate. 📊
• Gather Insights: Collect and share valuable customer feedback with the product team. 📝
• Strategy Development: Create initiatives to boost customer satisfaction and retention. 🚀

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🌟 Why Join Us?

Here’s why Akiflow is an amazing place to work:

• Competitive Compensation: $2,000–$4,000 per month (full-time contractor position). 💸
• Stock Options: Potential participation in our stock options plan. 📈
• Remote Work Environment: Enjoy a collaborative and supportive remote team. 🏡
• Make an Impact: Contribute to a high-growth company revolutionizing how people work. 💡
• Dynamic Team: Work with a passionate team creating an indispensable productivity tool. 🎯

Interview Process

Here’s what to expect during the hiring process:

1. CV Review: We’ll assess your experience and qualifications. 📄
2. Initial Interview: We’ll get to know your personality and work ethic. 😊
3. Product Manager Interview: Role-specific questions and skills evaluation. 🎤
4. Founder Interview: We’ll assess your overall fit with the company. 🚀
5. Job Offer: If successful, we’ll extend a formal offer. 🎉